Terms and Conditions - Training & Workshops
PLEASE NOTE: You must be 16 years or over to use our products and/or services.
If you are 15 years of age or younger, you must stop using our website with immediate effect, and discontinue accessing our products, services, and/or materials (either free or paid). If you have subscribed to any of our services, please contact datacontroller@sheqworx.co.uk
This Agreement and Parties
This agreement forms the basis of a legally binding contract between us SHEQworx Limited (SHEQworx) and you, the individual and/or client organisation nominated to attend our training courses. The individual completing the Booking, and/or their nominated representative, will become personally liable for any commitments made but not fully met by themselves or their organisations, especially if these organisations cease trading and monies remain owing to SHEQworx Ltd.
No change to this agreement or its supporting documentation (Joining Instructions, Privacy Policy, etc) shall be legally binding unless formally agreed in writing by us.
By completing a course booking and submitting payment, you are communicating that you accept these Terms and Conditions and have read, understood and agree to be bound by them.
Payment
Full payment of course fees must be received in cleared funds before we are able to confirm your place(s) on the requested course(s). We do not provide credit facilities. Invoices are due for payment as per the terms on the invoice (normally immediately). Payment can be made in via bank transfer, or via credit/debit card. Please see the actual invoice for payment details.
We reserve the right to refuse a delegate (or delegates) entry to the course(s) where payment has not been received in full and within the notified timescales.
All invoices are subject to VAT at the prevailing rate.
Cancellation or Postponement by You (The Customer)
Cancellations and postponements must be notified to us in writing by email as soon as practicable to hello@sheqworx.co.uk and must be received at our office prior to the course start date. This applies to all scheduled courses and events.
Should you wish to postpone, for example due to showing Covid symptoms, we will offer you alternative dates and venues.
Penalty fees for late cancellation may be charged in accordance with the following scale:
If cancelled within 7 days of the course start date 100% cost
If cancelled between 8 and 14 days of the course start date 50% cost
If cancelled between 15 and 21 days of the course start date 25% cost
If cancelled with at least 22 days notice no charge
Prior to the course starting, if a nominated delegate is unable to attend, we may be able to accommodate a replacement should you wish to offer a substitute.
If a delegate fails to attend the training course without appropriate prior notification to SHEQworx we reserve the right to retain 100% of the course fee.
Cancellation or Postponement by Us
Every effort will be made by SHEQworx not to cancel or amend the dates of confirmed courses, however, should it become necessary for us to cancel or reschedule a course, we will attempt to contact all delegates at least 7 days prior to the course start date.
Where practicable, we will provide an alternative date and/or location for the training. If these are not suitable, then a full refund of the course fee paid shall be offered.
We will not accept liability for incidental external costs you may have incurred such as hotels and travel.
We will not accept liability or responsibility for any events outside of our control (Force Majeure Event).
Our Expectations
We expect all of our delegates to come appropriately dressed (smart casual is acceptable) and to observe any health and safety arrangements as notified. Delegates are not to attend under the influence of drugs and/or alcohol.
Due to the sensitive and personal nature of some of our training courses, we expect all delegates to treat others with respect, be supportive, and to take part in any group work - it's your course!
If you have any learning difficulties or any barriers to learning, to let the trainer know. This will be kept confidential at all times.
Ask questions, it's the best way to cement your learning and all questions are relevant.
Give honest feedback about your learning experience - it's what helps us improve.
Anyone failing to observe these basic standards shall be refused access to the course or asked to leave and will not be permitted to continue on the course. There shall be no reimbursement of course costs paid in this instance.
Bullying, racism, or any behaviour which demeans or causes insult to anyone shall not be tolerated and offending individuals shall be removed from the course.
Any instances of such are to be brought to the attention of the trainer as soon as practicable for further investigation and appropriate action.
Right to Change or Amend these Terms and Conditions
We reserve the right to revise and amend these Terms and Conditions from time to time.
Data Protection and Privacy
Your data is safe with us. We will never knowingly rent, sell or disclose your personal information to anyone outside of our organisation other than to those who perform operational business functions for us (ie payment handling centres). More information can be found in our Data Protection and Privacy Policy.
Should you have any questions about our data handling and processing, or wish to amend or update your details please contact datacontroller@sheqworx.co.uk
Covid-19 Policy
Covid-19 Policy
Anyone failing to observe these basic standards shall be refused access to the course or asked to leave the building and will not be permitted to continue on the course. There shall be no reimbursement of course costs paid in this instance.
Bullying, racism, or any behaviour which demeans or causes insult to anyone shall not be tolerated and offending individuals shall be removed from the course.
Any instances of such are to be brought to the attention of the trainer as soon as practicable for further investigation and appropriate action.
Coronavirus (Covid-19) Instructions
Our aim is to make our work and training environments as safe as we can – with your help.
1. Upon arrival at the training venue or our office, all delegates/visitors will be checked for Covid-19 symptoms: continuous cough, change to sense of smell or taste, and/or a temperature of 37.8C or above. Temperatures will be checked using a non-contact digital thermometer from a distance. Face masks are to be worn properly (ie fully covering the nose and mouth of each wearer).
Anyone exhibiting any/all of the above symptoms will not be permitted onto the course, and will be asked to leave the building.
2. Everyone will be asked to confirm that they should not be self-isolating or have been advised by NHS Track and Trace to self-isolate to prevent the spread of Covid-19. Have you had close contact with a family member or close friend with symptoms, or a confirmed case within the last 14 days?
3. On arrival, you will be asked to sanitise your hands thoroughly with the alcohol gel provided.
If you need to cough or sneeze at any point you are to cough or sneeze directly into a tissue and bin it immediately afterwards. You must then re-sanitise your hands.
If a tissue is unavailable, the next best thing is to cough or sneeze into your bent elbow.
Never cough or sneeze without covering your mouth or nose. This puts others at risk of contracting Covid-19 if you are a carrier. Don’t forget, you may be asymptomatic.
4. You will be shown a video on how Covid-19 spreads and how to wash your hands properly.
a)
https://youtu.be/1APwqldf6Mw
b)
https://youtu.be/6QCP7waTRWU
The biggest risk of spreading Covid-19 appears to be through passing the virus on when you touch things, via droplets expelled from nose and mouth, and contaminating surfaces. Surfaces may be contaminated for many days so it is important to clean areas that are frequently touched regularly (door handles, light switches, kettles, etc).
5. To control the risk of spreading Covid-19 in the training or office environment we have:
i) reduced the number of people on our courses to allow social distancing of 2m to be observed as much as possible;
ii) provided hand sanitiser for you to use;
iii) wiped all desks, chairs, pens and high-touch points at the start of the day and at regular intervals thoughout the day;
iv) used gloves when handling your learning materials at the point of issue;
v) requested that you wear a face mask properly AND maintain 1m+ social distancing during activities and when collecting refreshments and using the communal areas including toilets;
vi) provided spare disposable face masks if required.
6. You will be required to sanitise your hands when you return to the room, and before and after any group work. Please keep your hands to yourself! (Don’t touch anything unless it’s absolutely necessary.)
7. Keep 2m (6ft 6inches) apart from other people at all times where possible (unless as described at point 5v above).
8. All rubbish and used wipes are to be disposed of in the bins provided.
Face Masks
9. You will be trained in the correct use of 3-ply face masks and these must be properly worn whenever 2m cannot be maintained, and/or in communal areas or during group activities. Your nose and mouth must be covered by the face mask.
We reserve the right to revise and amend these Terms and Conditions from time to time.
